Frequently Asked Questions

Where are Norderhaven products made?

All Norderhaven products are handmade in the Netherlands, in my own workshop. From cutting and punching to stitching and finishing, every product goes through the entire process by hand.

What type of leather do you use?

I primarily use high-quality vegetable-tanned leather with a waxed pull-up finish. This special treatment with oils and waxes gives the leather a lively, rugged appearance, where scratches and folds create a beautiful, worn-in character that only gets better with time.

Does the leather get better with use?

Yes. Leather is a natural material and changes with use. Scratches, folds and variations in colour are part of its character. Over time, the leather develops its own patina, making each product increasingly personal and unique.

Are small scratches or colour variations normal?

Yes. With natural leather, small differences in texture, colour and finish are to be expected. No two pieces of leather are exactly the same. These characteristics are not defects, but part of the natural material.

Can I customise my own belt?

Yes. With the Norderhaven Belt Configurator, you can choose the colour of the leather and the finish of the buckle. Choose from five leather colours and five buckle finishes to create your own combination.

How do I choose the right belt size?

Please refer to the measuring instructions on the belt's product page. They explain exactly how to measure for the correct size.

Still unsure about your size? Get in touch before placing your order and I'll be happy to help you find the right size.

How long does it take for my order to be shipped?

As every product is handmade, processing times may vary between products. The current estimated processing time is shown on the product page or at checkout.

Custom-made or personalised products may take a little longer to make.

Which countries do you ship to?

Norderhaven ships from the Netherlands to various countries across Europe. Available shipping options and costs are automatically shown at checkout.

Do you ship to the United States?

Not at the moment. However, Norderhaven works with People's Victory Leather Co., a talented leatherworker I recommend if you're looking for handmade leather goods in the United States.

You can find his work here: People's Victory Leather Co.

Can I return my order?

Yes. Standard products are covered by the statutory right of withdrawal. Personalised products and specially made-to-measure products may be excluded from this right.

Please see the return policy for the full terms and conditions.

What if my product arrives damaged?

Please get in touch as soon as possible and, if possible, include photos of the product and packaging. I'll work with you to find a suitable solution.

How do I care for my leather product?

Usually, very little maintenance is needed. Keep the leather clean and dry and avoid prolonged exposure to water or direct sunlight.

If the leather feels dry over time, you can use a suitable leather conditioner. Always use a product that is appropriate for the specific type of leather and test it on an inconspicuous area first.

Is leather waterproof?

Leather can handle a little rain or moisture, but it is not waterproof. If your product gets wet, let it dry naturally at room temperature. Do not place it on a radiator or use a hairdryer.

Why does my product sometimes look different from the photos?

Because I work with natural leather, the colour, grain and texture can vary from piece to piece. Colours may also appear slightly different depending on lighting and your screen.

The product you receive is therefore unique, rather than an exact copy of the one shown in the photos.

Can I change my order after placing it?

Get in touch as soon as possible. As long as your order has not yet gone into production, I can often make changes. Once a product has been made or personalised, changes may no longer be possible.

Can I order a product as a gift?

Yes. Norderhaven products are made to last and make great gifts. If you'd like to include a short personal message, please get in touch before placing your order.

I have another question. Can you help?

Of course. Norderhaven is a small workshop, not an anonymous factory. If you're unsure about anything, you can contact me directly. I'm always happy to help you make the right choice before you order.